SUMMARY

As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

Qualifications

PREFERRED EXPERIENCE/SKILLS

• Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
• Intermediate to advanced expertise in Machine Learning experience: supervised learning (regression), supervised learning (classification)
• Experience with data preparation techniques for training
• Experience with training models, hyperparameter tuning, hosting and deployment of models
• Good Understanding of common ML algorithms such as Linear Learner, Decision-Trees,Kmeans etc.
• Experience with one or more ML Frameworks such as Tensorflow, Pytorch etc
• Proficient in Hadoop Map-Reduce and its Eco System [ Hive, HBASE, Spark, Presto etc.].
• Python and shell scripting
• Good understanding of distributed computing environments
• Customer service experience / strong customer focus
• Experience building docker images and troubleshooting container related issues
• Prior working experience with AWS – any or all of EC2, S3, EBS, EMR
• Experienced with Linux system monitoring and analysis (disk management, memory management, permissions etc.)
• Good understanding of Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, etc.)
• Strong coding skills
• Good understanding of distributed computing environments
• Customer service experience / strong customer focus
• Experience building docker images and troubleshooting container related issues