Culture and Leadership

• Act as a cultural ambassador, promoting Penda Health’s values in all decision-making and interactions.
• Foster a collaborative, high-performance environment across teams involved in the opening of new centers.
• Align the operational team with Penda’s mission of delivering high-quality, affordable healthcare.
• Mentor team members, modeling effective problem-solving, teamwork, and decision-making.
• Build positive, productive relationships with departments such as clinical, finance, marketing, and facilities.

Strategic Operations Oversight

Location Identification and Acquisition:

• Identify suitable sites for new centers, conducting feasibility studies on market demand, competition, and demographics.
• Negotiate leases in collaboration with the finance team.

Clinic Design and Build-Out:

• Manage architects, designers, and contractors to ensure timely and cost-efficient build-outs.
• Oversee procurement and installation of IT infrastructure, networks, CCTV, medical equipment, and furnishings.

Technology and Infrastructure:

• Oversee installation of IT systems, ensuring new locations are integrated into Penda’s EMR system.
• Ensure the new location’s online visibility on the website and platforms like Google Maps.

Task Assignment & Committee Collaboration

• Take ownership of key operational tasks (e.g., medical supplies procurement, clinic construction).
• Delegate tasks effectively to committee members across facilities, finance, procurement, and HR to ensure timely completion.
• Work closely with the Co-Chair – IPS and department heads to coordinate task handovers and resource allocation.

Budget & Financial Accountability

• Collaborate with the finance team to develop and track budgets for each new center, ensuring efficient cost management.
• Monitor expenses related to build-out, procurement, and IT, reporting budget status regularly to senior leadership.

Risk Management & Continuous Improvement

• Identify and mitigate risks associated with new center openings (e.g., construction delays, regulatory challenges).
• Lead post-opening reviews, capturing lessons to enhance future center openings.
• Ensure operational practices comply with healthcare regulations and safety standards.

Key Qualifications, Skills & Education

• Educational Background: Degree in business administration, healthcare management, operations, or a related field.
• Experience: Minimum 4 years in operations or project management, with a track record managing complex projects involving multiple stakeholders.
• Regulatory Knowledge: Strong understanding of healthcare facility regulations and compliance in Kenya.
• Leadership and Decision-Making: Excellent skills in leading and decision-making, with a focus on high-quality operational execution.
• Financial Management: Proven experience in budgeting and financial oversight.