Key responsibilities

• Member Experience & Hospitality
• Welcome members and guests with a professional, genuine, and friendly demeanor.
• Provide personalized assistance — from greeting clients to arranging coffee, catering, or meeting room setups.
• Anticipate member needs and consistently create memorable moments through thoughtful touches and proactive service.
• Maintain a clean, organized, and inviting front desk and communal environment.
• Business Support
• Assist members with administrative tasks such as printing, scanning, mail handling, and booking meeting rooms.
• Manage incoming/outgoing mail, deliveries, and courier services efficiently.
• Support new member onboarding by conducting tours, introductions, and workspace setup.
• Serve as a resource for local services — restaurants, hotels, transport, and corporate amenities.
• Community Engagement
• Foster relationships and build a welcoming, connected community among members.
• Assist in planning and executing member events, workshops, and networking sessions.
• Gather feedback to continuously enhance the member experience.
• Operations & Coordination
• Coordinate with cleaning, maintenance, and security teams to ensure smooth daily operations.
• Monitor and restock office supplies, coffee stations, and hospitality items.
• Maintain accurate records for bookings, member inquiries, and billing support where required.
• Uphold brand standards and contribute to process improvements that elevate the member journey.

About You

• A bachelor’s degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
• 2+ years of experience in hospitality, customer service, or front-of-house operations (preferably in hotels, co-working, or premium service environments).
• Tech-savvy with proficiency in office systems, CRM platforms, and booking software.
• Excellent verbal and written communication skills, interpersonal finesse, and problem-solving capabilities.
• A high level of integrity, with the ability to handle confidential and sensitive information with the utmost discretion and professionalism.
• Highly organized with strong attention to detail and the ability to multitask under pressure.
• A warm, professional presence with a genuine passion for people and the service industry.