COLLECTION OFFICER

• Achieve monthly collection targets by recovering defaulted amounts.
• Conduct field visits to engage difficult clients and recover payments.
• Investigate and resolve customer complaints in line with company policies.
• Detect fraudulent activities and report them.
• Negotiate payment arrangements and ensure follow-ups.
• Retain customer loyalty during collection processes.

REQUIREMENT

• Strong communication and negotiation skills.
• Experience in debt recovery is a plus.
• Ability to handle difficult calls and field visits effectively.
• Computer literacy and keen attention to detail