RESPONSIBILITIES:

• Maintain the loan book register
• Document and liaise all early payments with the Portfolio Manager
• Update PAR report as per the policy Update the Pipeline report by COB
• Ensure fleet has valid insurance policies Report all accident cases to the Portfolio Manager
• Ensure a smooth payoff and finalise on documentation for clients
• Prepare demand letters for approval
• Ensure that Proclamation and Disposition Letters are sent to clients
• Prepare repossession letters for approval Check condition of car, inspect, refurbish and document as per policy
• Ensure all vehicles are accounted for
• Attend auctions on behalf of the Company Prepare loan restructuring application and account statement
• Send chattels to the lawyer for registration
• Maintain world class customer service to all clients
• Attend departmental meetings, present portfolio reports

REQUIREMENTS:

• Degree or Diploma in a relevant field
• Previous work experience collection is a must
• Strong communication and interpersonal skills
• Great customer service skills
• Strong time planning and multi-tasking skills
• Highly motivated and ambitious individual with unquestionable integrity
• Previous experience in debt collection or a related field is preferred.
• Strong communication and negotiation skills.
• Excellent organizational and time management abilities.
• Proficiency in data entry and record- keeping.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driving license