The role

The Collections Associate is responsible for managing and collecting accounts receivables. They will be responsible for contacting customers who have outstanding payments, negotiating payment arrangements, and maintaining accurate records of all interactions.

Responsibilities:

• Keep accurate records of all collection activities
• Contact customers with outstanding payments via phone, email, or any other communication channel provided by the company
• Negotiate payment plans and arrange for payment of outstanding balances
• Monitor payment arrangements and follow up with customers as necessary
• Provide exceptional customer service and handle customer complaints and inquiries on payments
• Identify and escalate non performing accounts as per the escalation policy
• Adhere to all company policies and procedures related to collections
• Collaborate with Commercial and Operations teams to ensure prompt resolution of payment related issues.
• Conduct field visits where necessary as per the credit and collections policy
• Meet or exceed collection targets and goals

Requirements

• Bachelors degree in a business or related field
• 1-2 years of experience in collections or a related field
• Proficient in CRM system e.g Hubspot, Zoho, Hudo, Microsoft Office, Google Suite etc

Who You Are

• Excellent communication and negotiation skills
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Ability to work independently and as part of a team
• Ability to maintain a positive attitude and work well in a fast-paced environment