Responsibilities:

• Conduct follow-ups with clients on overdue loans through calls, messages, and field visits.
• Maintain accurate records of loan repayments and collection progress.
• Address client concerns, offering solutions for repayment.
• Report on collections and escalate issues when necessary.
• Negotiate payment plans and assist clients with payment solutions that suit their financial situation.
• Maintain accurate records of collections, payments, and client interactions.
• Monitor client accounts for any payment discrepancies and follow up accordingly.
• Develop and implement strategies to reduce outstanding debts.
• Ensure compliance with relevant legal regulations and company policies during collections.
• Provide regular reports on collection status and recovery performance to management.
• Assist in training clients on managing their finances and maintaining good credit standing.
• Strong communication and negotiation skills.

Requirements:

• Ability to work independently and manage multiple accounts.
• Prior experience in collections or customer service is an advantage.
• A positive attitude and problem-solving mindset.