Job Summary: 

• Phoenix Capital Limited, a medium-sized microfinance institution in Nairobi, is seeking a  dedicated and results-oriented Collection Tele-Sales Agent to join our dynamic Call Center team.
• The successful candidate will focus on loan collections for our logbook loan clients. This role  requires in-depth knowledge of logbook loan products, exceptional communication skills, and a  proven ability to work in a fast-paced environment.

Key Responsibilities: 

• Collections:
• Proactively contact logbook loan clients via phone to follow up on overdue payments.
• Persuade clients to make payments by clearly explaining the consequences of default and  the benefits of settling their loans on time.
• Customer Service:
• Provide accurate information regarding loan balances, payment terms, and other account related inquiries.
• Build strong client relationships to maintain a positive company image.
• Negotiation & Problem-Solving:
• Negotiate payment arrangements with clients based on their financial situation and  company policies.
• Address and resolve disputes or concerns effectively to ensure payment recovery.
• Data Management:
• Accurately document all communication and payment commitments in the company’s
• CRM system.
• Update client account statuses and maintain detailed records of collection efforts.
• Team Collaboration:
• Work closely with the collections team to meet and exceed individual and team targets.
• Share insights and feedback to improve the collections process.
• Compliance:
• Adhere to company policies, regulatory guidelines, and ethical standards while performing  collections activities.
• Maintain confidentiality and professionalism in all client interactions.

Qualifications & Requirements: 

• Education: Diploma or Bachelor’s degree in Business, Finance, or a related field.
• Experience: Minimum of 2 years of experience in a microfinance collections call center  with a focus on logbook loan products.