About the Job

As the Manager-Command Centre, you will be responsible for overseeing and managing the various teams within the command center. You will be the focal point for all operational activities, ensuring seamless coordination, communication, and collaboration among the teams. Your primary objective will be to optimize the command center’s efficiency and effectiveness, guaranteeing timely and accurate response to incidents and emergencies. You will report directly to the Operations Manager and work closely with team members and other stakeholders to ensure the highest standards of performance.

Responsibilities

• Team Management: Oversee and manage multiple teams within the command center, ensuring effective coordination and collaboration among team members.
• Operational Oversight: Monitor day-to-day activities of the command center to ensure seamless functioning and timely response to incidents and emergencies.
• Incident Coordination: Coordinate and lead incident response activities across teams, adhering to established protocols and escalation procedures.
• Resource Allocation: Allocate and optimize resources across different teams to meet operational demands and maintain continuous coverage.

Requirements

• A minimum of 6 years’ experience in all aspects of manage a command centre.
• 1 year in administrative and managerial position People management.
• Expert communication skills.
• Highly motivated professional with desire to grow.
• Flexible to working on different hours.
• Ability to handle a large volume of work possibly under time constrains.
• Able to build solid relationships.
• IT skills will be an added advantage.
• Ability to excess sound judgement.
• High level of responsiveness to react issues.
• Demonstrable experience of managing and delivering successful outcomes.
• Creative thinking balanced with strong analysis that can provide insight into the business case, solution or project direction.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Proven experience in managing teams and operations, preferably in a command center or similar setting.
• Knowledge of surveillance, monitoring, and emergency response protocols.
• Familiarity with command center technology and systems.
• Strong analytical and data interpretation skills.