The Opportunity

• We are seeking a structured and execution-focused Commercial Lead to own the commercial execution rhythm across our customer growth, compliance, pipeline conversion, and repeat demand functions.
• This is not a traditional sales management role. You will be the engine room of our commercial operations—translating strategy into weekly and monthly execution, driving accountability, and ensuring that activity converts into real movement: orders, repeat demand, cash, and customer progression.
• You will coach and build the Customer Growth team, strengthen cross-functional execution, and reduce dependency on any single person. If you are someone who thrives on structure, follow-through, and turning pipeline into performance, we want to hear from you.

Core Responsibilities

Customer Growth & Pipeline Discipline

• Own the customer growth rhythm and pipeline follow-up. Drive conversion, repeat demand, and customer issue closure.
• Translate strategy into weekly and monthly execution plans with clear owners, dates, blockers, and decisions.

Commercial Execution & Compliance

• Align compliance, dispatch, receivables, and internal blockers to ensure seamless order-to-cash execution.
• Hold the team to movement, not activity: orders, repeat demand, cash, customer progression, market insight, and decisions.

Team Coaching & Capability Building

• Coach the Customer Growth team to improve performance, accountability, and commercial discipline.
• Build leadership depth by clarifying accountability and reducing dependence on one person.

Data-Driven Decision Making

• Use data, customer feedback, pipeline, GP, cash, stock, and market learning to make faster, better decisions.
• Strengthen cross-functional execution with Finance, Operations, Production, HRD, and other teams where needed.

Key Deliverables

• Customer Growth team operating rhythm established and maintained
• Pipeline follow-up and conversion visibility improved
• Repeat customer discipline strengthened
• Reduced customer and internal execution issues
• Role outputs delivered with clear evidence
• Actions closed or escalated with owner and date
• Quarterly improvement shown in capability, discipline, and impact

Operating Rhythm

• Daily: Identify what moved, what is blocked, what was learned, and what decision is needed
• Weekly: Review role KPIs, customer/product/market movement, cash or stock blockers, and actions due
• Monthly: Review performance, customer/market/product health, recovery decisions, and resource needs
• Quarterly: Review KPI delivery, behaviour, growth, capability, and next-quarter focus

What You Bring (Skills & Competencies)

• Commercial Operations: Experience managing commercial execution, customer growth, and pipeline discipline.
• Team Coaching: Ability to coach, develop, and hold a team accountable for results.
• Problem-Solving & Judgement: Ability to separate activity from real movement and make practical decisions.
• Communication & Follow-Through: Clear communication and practical follow-through on commitments.
• Systems Proficiency: Ability to use trackers, Excel, SAP, S&S Connect, or equivalent tools accurately.
• Commercial Understanding: Strong grasp of revenue, GP, cash, stock, customer quality, and risk.
• Cross-Functional Maturity: Ability to coordinate across functions without blame or delay.

Our Expectations

At S&S, we look for individuals who don’t just do a job, but who live our values. You will be expected to:

• Understand and passionately execute the Company’s strategy.
• Be commercially focused and driven by customer growth.
• Be a collaborative problem-solver and a supportive team player.
• Ultimately, be self-driven and accountable for realizing the company’s goals.