Your responsibilities will include:

• Revenue forecasting and Pipeline Management: Oversee the sales pipeline to ensure accurate forecasts and completeness of client information. Collaborate with Commercial Managers to keep data updated and pipeline stage requirements enforced.
• Commercial Performance Tracking: Track and analyze commercial performance, providing monthly insights and reports to guide decision-making.
• Commercial Systems Development and Management: Support the Commercial Leadership team in refining systems such as commissions, activity tracking, and the CRM. Ensure that SOPs are consistently followed and that the CRM becomes a reliable resource for the team.

Client-Facing Document Preparation:

• Proposal writing – Prepare and provide quality control for concept notes, proposals, and tender responses in collaboration with Commercial Managers and Associates.
• Marketing Material Development: Coordinate the creation and improvement of sales and marketing materials, such as brochures and presentations, to support the sales team
• Cross functional collaboration: Work with others teams – incl. problem identification, solution development – in the organization to ensure smooth commercial operations across the globe.
• Logistics and Travel Coordination: Lead team to ensure smooth management of all logistical aspects of commercial team travel, ensuring all arrangements are executed as planned and proactively solving any issues that arise.

Commercial Team Admin Management 

• Budget Management: Act as the first line of approval for all commercial expenses, implementing cost-saving initiatives for travel and distribution.
• Event Management: Lead the organization of client events, workshops, and internal activities / meetings, ensuring seamless execution and alignment with strategic objectives.
• Team Onboarding and Training: Oversee the onboarding process for new team members and organize ongoing learning and development sessions.
• Commercial Knowledge Management: Develop and manage a database of company knowledge to improve communication efficiency across the commercial team.
• Team Leadership- Manage and coach a team of two Commercial Operations Associates, inspiring them to grow and excel in their roles, and driving the team’s OKRs to success.

What makes a successful Pula Commercial Operations Manager?

Qualifications

• University degree with First Class or Upper Second honors
• Experience leading sales operations teams in a corporate environment
• Experience with proposal development / tenders and event organization