Job Purpose: 

• As a Commission-Based Collections Agent, you will be responsible for contacting clients, following up on outstanding payments, and ensuring timely collections for the credit portfolio in line with Numida’s policies in line with Numida’s policies. You will work closely with the Credit Operations team, ensuring client accounts are effectively managed, and contributing to the overall success of the collections effort.

Reporting Line:

This role reports to the Operations Manager.

Responsibilities: 

• Regularly contact clients to recover overdue amounts, follow up on promises to pay, and maintain accurate records of interactions in the CRM.
• Visit clients in the field to recover payments when necessary, while maintaining professionalism and compliance with the organization’s standards.
• Provide daily, weekly, and monthly updates to the Operations Manager on recovery progress and challenges faced in the field.
• Establish positive relationships with clients to encourage timely payments and resolve any issues leading to delayed collections.
• Ensure all interactions and recovery methods are in line with Numida’s Standard Operating Procedures (SOPs) and relevant regulatory requirements.
• Meet or exceed the set collection targets, maximizing recovery efforts across the assigned client base.
• Work closely with team leaders, supervisors, and other stakeholders to align recovery strategies with company goals.
• Quickly identify client issues and develop strategies to rehabilitate and retain clients to avoid further loan defaults.

Job Requirements:

Your Profile:

• 2+ years of field collections experience
• Strong interpersonal and communication skills
• Prior experience in collections, sales, or a customer-facing role
• Ability to work independently and take initiative
• Good negotiation skills and problem-solving capabilities
• Strong time management and organizational skills
• Willingness to travel and work in the field
• Proficient in computer and mobile technology – you are experienced with Android apps and desktop productivity software like Google Drive, Google Sheets, Google Docs etc.
• Verbal and written fluency in both English and relevant Local Languages. Fluency in other Ugandan languages is an asset.

Expected Start Date: Immediately

Pay Structure: Performance-Based Commission