Responsibilities

• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints
• Investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues
• Update account status and database regularly

Requirements and skills

• Proven experience as debt collector
• Experience in working with targets and tight deadlines
• Knowledge of relevant legal requirements
• Working knowledge of MS Office and databases
• Excellent communication and people skills
• Apt in negotiating and persuading
• Ability to be polite and compassionate without lacking confidence
• High school diploma is preferred