Overview and Purpose of Position

• The Communications Operative Intern will be employed as an Operations intern tasked to work closely with the Control Room Operations team to ensure all Control Room operations needs are
• The ideal candidate shall; coordinate with team members, customer satisfaction &conduct customer assurance duties as part of service delivery.
• Must be a quick learner and to grasp the control room operations including the day to day activities within the control

Responsibilities

• Perform daily control room tasks with high integrity and efficiency
• Monitor CCTV and report any unusual activity to the Line Manager/Duty Security Officer
• Keep accurate records of all communication
• Keep a record of any incidents
• Manage incoming phone and answer all the calls courteously.
• Identify and recommend changes to improve our security operations
• Any other duty as directed by the Duty Manager or Line Manager

Competencies

• Must have completed or are about to graduate with a Degree in Criminology and criminal
• Additional ICT background will be an added
• Proficient in MS Office and Google Suite
• An analytical mind with problem-solving skills
• Excellent organizational and multitasking abilities
• Fluent in written and spoken English, additional languages are an added advantage
• Excellent Communication Skills g. clarity, and courtesy on phone and on email.
• Understand the job description
• Must be operationally proactive, eager to learn, and be solution-oriented