28 Nov 2016

Complaints Management & Legal Services Jobs IPOA 2016

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Director, Complaints Management And Legal Services Jobs at The Independent Policing Oversight Authority

Consolidated Salary Kes.320,000-470,000

The Director will be responsible to the Chief Executive Officer in coordinating and managing complaints and legal issues.

Complaints Management & Legal Services Job Specific Duties and Responsibilities

  • Providing guidance in development and implementation of strategies, policies, plans, standards and procedures pertaining to complaints and legal services as per the Authorities strategic plan;
  • Overseeing intake of all complaints and notifications;
  • Developing and managing the complaints database;
  • Leading and participating in major and complex legal assignments and projects;
  • Supervising all mediation and alternative dispute resolutions;
  • Ensuring authority is adequately represented in legal, civil and criminal court proceedings;
  • Leading discussions and explanations of complex legal concepts and development processes, risks and opportunities with senior management, authority’s committees, stakeholders and/or partners;
  • Overall responsibility of liaising with external agencies on all legal matters affecting the Authority;
  • Organizing and maintaining data used to develop policy recommendations and reports and act as the
  • Authority’s central reference resource on the same;
  • Supervising, appraising, training and developing staff in the directorate; and
  • Prepare statutory performance and annual reports.


  • Must be a citizen of Kenya.
  • Meets the requirements of Chapter six of the Constitution of Kenya.

Required Functional Skills for the Complaints Management & Legal Services Job

  • Served for a minimum period of three (3) years in the grade of either Head, Complaints/Legal or for a period of fifteen (15) years in Complaints and Legal services, five (5) of which must have been in a senior management level in the Public Service or Private Sector;
  • A Bachelor’s degree in Law or equivalent qualifications from a recognized institution;
  • A Master’s degree in any of the following disciplines:-Law, Business Administration, Public Policy development or equivalent qualifications from a recognized institution;
  • Post graduate diploma in legal studies;
  • Registered as an Advocate of the High Court of Kenya;
  • Certificate in computer application skills;
  • Demonstrated professional competence, integrity and capability in work performance; and
  • Demonstrate experience in result based strategic planning, monitoring and evaluation as well as financial management skills; Certificate in either Corporate Governance or Strategic Leadership Programme lasting not less than (3) weeks from a recognized institution will be an added advantage.

Required Behavioural Skills

  • A candidate must be a person of integrity, demonstrate excellent interpersonal skills and be a team player;
  • Strong managerial skills, including motivating, developing, coaching and leading teams;
  • Demonstrate high ethical standards;

All applicants must attach clearance from the following bodies:

  • Kenya Revenue Authority (KRA);
  • Ethics and Anti-Corruption Commission (EACC);
  • Higher Education Loans Board (HELB);
  • Directorate of Criminal Investigations (DCI); and
  • Credit Reference Bureau (CRB)


How to Apply

  • Interested persons who meet the above criteria are invited to send their applications by submitting the duly completed IPOA job application Form found on the Authority’s website; www.ipoa.go.ke, updated CV, academic certificates, testimonials and the above specified clearances. Online applications should be sent to [email protected] Canvassing and incomplete applications may lead to automatic disqualification. Applications in a sealed envelope with the job reference number clearly marked should be received by the undersigned on or before Friday, 9th December 2016. Only shortlisted candidates will be contacted. Applicants must note that they may be posted to serve in any part of the country.
  • The Chief Executive Officer Independent Policing Oversight Authority P.O Box 23035-00100 Nairobi.
  • IPOA is an equal opportunity employer and shall not in its recruitment discriminate on the basis of race, religion, colour, ethnic origin, political affiliation, sex or sexual orientation, pregnancy, marital status, disability, health or social status.

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