Key Responsibilities

• Conduct Genuine Student (GS) assessments and financial checks within policy and turnaround times.
• Meet KPIs for accuracy, responsiveness, and service quality.
• Maintain accurate records in student systems.
• Escalate complex cases as needed.
• Provide feedback on application quality and documentation issues.
• Respond to enquiries professionally and promptly.
• Identify emerging GS risks and recommend improvements.
• Support reporting and continuous improvement initiatives.
• Monitor visa risk indicators and analyze refusal trends.

Essential Skills & Experience

• Relevant tertiary qualification or experience in international admissions, compliance, case management, or customer service.
• Strong communication, analytical, and problem-solving skills.
• Knowledge of international education systems and qualifications.
• Ability to manage competing priorities with accuracy.
• Excellent interpersonal and written communication skills.