Mantrac Kenya Ltd. is the sole authorized dealer for Caterpillar Products in Kenya. Mantrac Kenya Ltd. distributes and supports the full range of CAT construction equipment including Wheel Loaders, Skid Steer oaders, Dump Articulated Trucks, Backhoe Loaders, Excavators, Motor Graders, Track-TypeTractors, BCP products.

JOB OUTLINE:

The candidate will work with the customer and sales team to provide Condition Monitoring opportunities and quotes with the goal of generating, through the PSSR, Incremental Business for Mantrac and informative and actionable insights for the customer to improve the utilization and efficiency of their Cat fleet. They will be supported at the Group level by the Cat Connected Support team for technical issues and as a resource for generating opportunities.

MAIN DUTIES AND RESPONSIBILITIES:

• Monitor, interpret and correlate data from the following sources within ManCMS; Equipment’s electronic data from Product Link, ET and VIMS
• Oil & Coolant fluid analysis (SOS) reports
• Customer Track Service (CTS) reports
• Service history and Work in Progress (WIP)
• Product Improvement Programs (PIP) and Product Service Programs (PSP) •Liaise with others in the Service team to ensure valuable sources of data feed into system e.g. Product Links, Cat Inspect inspections; especially as it relates to key customers

PERSON SPECIFICATION:

• Electronic/Mechanical Engineering background preferred. Experience from field service would be beneficial.
• Strong computer skills; experience of equipment diagnostic and troubleshooting.
• Strong knowledge of a wide range of equipment; ability to read complex schematics and understand different equipment arrangements