The U.S. Embassy to Kenya opened in 1964. Through sixteen Ambassadors since then, the Embassy has enriched the ties between the American and Kenyan people and served the needs of Americans in and around this East African hub. Chief among the U.S. Mission’s goals are fostering the development of a sound Kenyan economy, strengthening the institutions of Kenyan democracy, helping to prevent the spread of HIV/AIDS, and promoting U.S./Kenyan business ties.

Duties

The incumbent provides U.S citizens for Kenya and Somalia in accordance with U.S Department of State and Post policies and procedures. The incumbent is responsible for the full range of emergency and non-emergency services, including welfare and whereabouts services, repatriations, citizenship renunciations, births, deaths, arrests, processing passports and citizenship services, federal benefit payments and translation. The incumbent regularly develops contacts and communicates with both Somali host government officials, immigration officials, police prison and mortuary associates, as needed, to be able to extend aid and support to U.S. citizens in crisis or times of emergency. The incumbent is rated by the ACS LE Supervisor and reviewed by the ACS Chief.

Qualifications and Evaluations

Requirements

EXPERIENCE:  Minimum of four years of progressively responsible work involving public contact, customer service and application of regulatory is required.

JOB KNOWLEDGE:  The employee should have an understanding of local (Kenyan and /or Somalia ) laws and resources concerning immigration, crime, marriage/divorce, etc. The employee must possess knowledge of budget and fiscal matters and understand the procedure for execution of an OCS trust or repatriation loan in order to assist a U.S citizen in need. Must know how to process all special citizen services cases to completion per regulations in ACS+ software.

Education Requirements

• Completion of Secondary School is required.
• Two years of College/ University studies is required.

Evaluations:

LANGUAGE:  English Level IV (Fluent, reading/speaking/writing) is required. (This may be tested). Somali or Kiswahili Level III (Good working Knowledge, reading/speaking/writing) is required.

SKILLS AND ABILITIES: Strong oral and written communication skills are required to develop and maintain effective, sustainable working relationships with government officials and services providers. Must exercise tact and good judgement when dealing with U.S citizens during personal or large-scale emergencies. Proficiency in Word, Excel and outlook required. Requires strong keyboard and highly accurate data entry skills. Must have the ability to understand regulatory documents including 7 and 8 Fam and the citizenship sections of immigration and Nationality Act.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

• All applicants under consideration will be required to pass medical and security certifications.