• The Content Moderator is responsible for overseeing and managing the quality and appropriateness of user-generated content across digital platforms, ensuring that it aligns with established societal norms, consumer regulatory guidelines, website guidelines and compliance

Duties & Responsibilities

• Monitor and review user-generated content daily to ensure compliance with community guidelines.
• Collaborate with legal and compliance teams to manage sensitive and complex content issues.
• Prepare and submit regular reports on trends, user feedback reports, resolution time reports and areas of concern.
• Update and maintain content moderation policies and workflows as needed.
• Lead and support team training initiatives to improve content review processes.
• Participate in meetings to discuss strategies and share best practices for moderation.
• Stay informed about new industry trends, regulations, and technologies related to content moderation.
• Report and investigate issued reported in client platform
• Respond to inquiries with high quality speed and accuracy.
• Gather, analyze and utilized relevant data to develop ways on improving overall user experience.

Skills and Experience
Knowledge and Skills:

• Minimum Qualification: Bachelor’s degree from a recognized institution.
• Experience: Minimum of one (1) years’ experience as call center agent in non-voice account or at least six (6) months experience in content moderation.
• Attention to detail.
• Advanced computer skills for report preparation and data analysis.
• Knowledge of call center operations and digital content review best practices.
• Strong analytical abilities for data interpretation and insight generation.
• Effective time management and multi-tasking skills to meet deadlines.
• Quick decision-making capabilities.