Responsibilities:

• Plan, organize, control and lead the operations of all Eye care clinics on a day-to-day basis
• Consult with the COO and Operations team to address problems and suggest solutions to the problems
• Monitor and maintain eye care budget
• Organize and oversee supply purchases, equipment upgrades and operational expenses and ensure all equipment’s are well maintained
• Ensure all equipment’s, machines and consumable stocks are well maintained and defects reported
• Contribute to short and long-term organizational planning by addressing Eye Care Strategies, capabilities and remediation plans
• Coordinate theatre schedules for surgeons and follow up on theatre bookings
• Handle patient/client complaints and take appropriate action based on assigned authorities to address their concerns, in order to increase patient satisfaction and loyalty.
• Visit all eye clinics clinics to evaluate the performance of staff as per all the applicable policies and procedures and submit report for every quarter
• Determine staffing needs, participate in staff recruitment, orient new employees, and oversee performance management
• Oversee the Internal Controls of the Eye Care clinics in liaison with the Finance Department
• Conduct Market Research to identify new opportunities for growth in the Eye Care Field
• Collaborate with the Marketing Department in the development and implementation of marketing plans and promotional initiatives for eye care clinic
• Prepare operational performance reports to enable evaluation of the performance of Eye Care clinic
• Update and revise SOPs to effectively carry out the goals and objective of Eye care clinic
• Plan and coordinate the development and implementation of new Eye Care Units

Requirements:

• Diploma in Optometry from a reputable institution or its equivalent or
• Degree in Management / Business Administration /Finance
• 5 or more years’ experience in clinical or administration position in a healthcare institution
• Excellent Customer service skills
• Demonstrates Leadership skills