Job Purpose:

• Responsible to serve smaller and mid-sized customers through digital & voice channels (Core Accounts).
• Proactively pursue potential leads within our Core customer segment, to turn attractive leads into opportunities and close the business where beneficial for Hapag-Lloyd.
• Handle incoming Sales related requests received by Core customers.
• Guide customers and help navigate our online solutions.
• React to ad-hoc initiatives (e.g. fill a certain vessel / upsell specific product).

Job Responsibilities:

• Proactively reach out to core customers via phone/mail based on direction set by Area strategy.
• Answer incoming Sales related telephone calls (via Contact Center).
• Handle Sales related customer request (via Salesforce Case Management).
• Work on leads & opportunities of local Core Customers in Salesforce.
• Prepare, conduct and follow-up calls.
• Promote usage of self-service tools & digital products of Hapag-Lloyd to our customers.
• Handle quotation requests from Core Customers – when of interest of Hapag-Lloyd and not covered by online solution.
• Handle customer requests in a standardized way according to terms & conditions.
• Support with back-office activities like disputes of Core Customers, unrated shipments
• Document outcome in Salesforce in a transparent way.
• Gather and share market information collected during customer interaction.
• Where not supported by digital solution – handle quotations that originated from a customer call with standard terms & conditions.

Job Qualification:

• University degree or equivalent.
• Very good command of written and spoken English.
• Working knowledge of MS Office.
• Able to work well with others and follow guidelines.
• Hands on mentality to approach existing and new customers.
• Customer oriented attitude with willingness to set limits.
• Receptive and able to grasp new ideas.
• Independent, Self-starter and Target Oriented.
• Fluent in English.
• Knowledge of Salesforce (preferable).