This role is within the application development and support section of the ICT organization but specifically focusing on core system analysis, development, and support.

KEY TASKS AND RESPONSIBILITIES

• Provision of support for innovation projects
  • Provide a defined level of ICT support to business innovation initiatives including identification and fulfilment of resource requirements, dependencies and schedules
  • Provision of technical (technology) advise to the business to maximise positive technology impact to the business innovation initiatives; and
  • Working on specific innovation assignments identified by the business.

• Execution of the internal development of ICT solutions
  • Identification and research on leading technology trends affecting the financial services sector
  • Driving engagements with the business to embed the innovative use ICT systems in the Group
  • Facilitation of technology & business focus group discussions on technology trends and innovation initiatives
  • Engagement of external partners with relevant technologies and ideas relevant for business innovation
  • Facilitating and driving internal business analysis to enable understanding of product and customer base required for service innovation
  • Facilitating the integration of internal and external data and effective integrated understanding of the business environment
• Development of business applications to satisfy evolving business requirements
  • Collation of business requirements and development of applications to fulfil these defined business needs
  • Undertaking the customisation of ICT solutions for business using both internal and external resources
  • Co-ordinating the deployment of external development resources.
  • Application of the defined application/ solution development framework in the development of innovative solutions for the business.
  • Process engineering – assists in the continued review of systems and processes (e.g., contracts, procedures & policies, etc.). Implementing improvements to develop client experience and financial control

• Execution of defined ICT service support programs
• On-going monitoring of ICT support activities and programs
• Reporting performance against expectations and addressing the gap with service delivery management
• Evaluating the business training needs and developing appropriate training programs
• Provide ICT consultation for the business
• Establish and drive ICT initiatives in each business to unlock technology value for the business
• Champion ICT mediated/driven change management programs

Qualifications

• Bachelor’s degree in software engineering, computer science or equivalent.
• 4+ years of total experience.
• 2+ years of strong and demonstrated experience in development of web and mobile solutions is desired.
• Experience in web service/API development.
• Experience in business systems analysis
• Experience working in the short-term insurance is desirable with a focus on managing core systems for health and P & C.