Job Summary

Reporting to the Business Development Manager, the consultant will primarily be responsible for corporate business channel management; brand visibility to drive business acquisition and retention. The channel management will include alternative distribution, affinity groups and Corporate Bancassurance to distribute Group life, Credit life, Group last expense, Mortgage, Group annuitant product and other products developed from time to time.

The Consultant will drive these as an integral part of a team from various focus points and as a team leader for the distribution. The manager will be responsible for driving the growth strategy for ALAK to meets revenue targets through new business acquisition, retention and increasing revenue growth through planning, directing and coordination of all corporate channels and stakeholder management.

Responsibilities

Risk & Control Objective:

• Ensure that all on-boarding, acquisition activities and duties are carried out in full compliance with regulatory requirements.
• Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Business strategy & New business Acquisition – 40%

• Execute key growth strategies geared towards achievement of ALAK’s corporate business objectives to establish and grow business and increase the overall customer base especially with intermediaries and banks.
• Determine appropriate distribution channels for specific products geared towards opportunity optimisation driven by market segmentation, trends and product specifications and customer needs and objectives.
• Meet and exceed the set corporate business targets through ethical acquisition practices and approved channels.
• Coordinate and support product development and innovation aligned to company strategic direction and competitive narrative for the organisation to ensure market relevance.
• Develop various strategies aligned to retention of business and relationship management for various stakeholders in the business lifecycle.
• Be technologically astute to ensure we tap into partnerships that would allow for opportunities to competitively grow our simplified products through technology and digital space.

Business Retention – 30%

• Implement practical approaches that ensure business partnership are well maintained for business sustenance.
• Design appropriate sales incentives and campaigns to drive sales as well as retention strategies.
• Provide market intelligence deeply concentrated on value propositions, pricing and customer changing appetites.
• Develop from time-to-time new value propositions that keep abreast with the dynamism of the customer choices and needs that will be geared to business retention while still aligned to company strategy.

Client management/Stakeholder management -20%

• Adhere to the Query and complaint categorization & response standards to ensure client queries and complaints are dealt with timeously, efficiently, and professionally.
• Undertake corporate business training, mentoring to the team and other internal and external stake holders.
• Observe Absa’s & IRA’s Treating Customers Fairly (TCF) principles.
• From time to time, carry out key accounts’ client satisfaction surveys, company benchmarking and responses useful to coining strategic initiatives to ensure company’s market competitiveness.
• Have regular meetings with all stakeholders from time to time to ensure customer centricity remains a key focus for the organisation.
• Attend and participate in industry engagements on trainings, growth, innovation, and best practices to help improve performance, and quality standards and visibility of the organisation.

Focus on People – 10%

• Individual & team behaviour aligned to the Absa culture and desired behaviours for above average score on Absa colleague experience index and positive work environment for colleague engagement.
• Demonstrate teamwork spirit in the corporate division and Absa at large.
• Track performance of your team on a weekly basis to ensure gaps are addressed.
• As a minimum, to participate in employee volunteering community programs.