This is the entry and training level for this cadre. An officer at this level will work under the supervision of a senior officer.

Duties and Responsibilities

• Participating in the planning of publicity strategies and campaigns;
• Drafting media press releases;
• Analyzing media coverage in regards to the Fund’s targeted audience;
• Developing customized promotional messages for publicity and advertisement;
• Analyzing and monitoring customer complaints lodged externally and internally using established complaints handling feedback mechanism; and
• Developing customer strategies for handling of customer complaints effectively.

Requirements for Appointment

For appointment to this grade, an officer must have:

• Bachelor’s Degree in any of the following fields: – Communication, Public Relations, Journalism or a Degree in Social Science and a Diploma in Communication, Public Relations, Journalism or related field from a recognized institution;
• Proficiency in computer applications; and
• Fulfilled the requirements of Chapter 6 of the Constitution.