JOB SUMMARY

The main aim and purpose of the role is to ensure that there is delivery on daily production through taking personal responsibility for delivery as well as collaborating effectively with other team members. Production should be within service and delivery standards set by the standardised processes. This role also responds to administrative queries per the set timelines. This role is responsible for building and maintaining relationships with other departments that its dependent on.

KEY TASKS AND RESPONSIBILITIES

Operational Efficiency

• Manage time, tasks and outputs to meet predetermined requirements, task cycle times and/or work deadlines.
• Follows standardised processes, provides administrative support, delivers on daily production standards and adheres to service and quality standards in order to deliver on:
  • Daily processing of instructions and raw data into Hiport (cash entries, investments and settlements).
  • Preparation and timely dispatch of investment & withdrawal instructions to the various Custodians.
  • Daily Unit Trust pricing.
  • Daily cash account reconciliations.
  • Daily unit reconciliation between Hiport & Retail System
  • Month asset recon for custodian accounts
  • Queries management.
• Relationship building by:
• Providing telephonic and face-to-face service to internal & external stakeholders.
• Managing the relationship with other departments.
• Implement and adhere to internal processes.
• Monitor system performance and recommend modifications so that the unit can take best advantage of information systems technology to meet the unit’s goals and objectives.
• Take up and deliver on any other activities/projects that may be delegated by management.

Risk Management, Internal Governance and Compliance

• Escalate risks/control breaks to management when identified. Assist in management of those risk/control breaks
• Assist in audit management process as required by manager
• Compliance to all regulatory requirements and internal policies

Financial Management

• Assist in management of unit’s budget by avoiding wastage of resources and managing own expenses.

SKILLS AND COMPETENCIES

• Good communication skills (written & oral)
• Excellent Computer packages (word/excel ) knowledge.
• Good assessment, analytical and problem-solving skills
• Ability to interact at all levels.
• Financial management & report writing skills.
• Proven planning, co-ordination and time management skills
• Business Awareness
• Attention to detail

KNOWLEDGE & EXPERIENCE

• At least 2 years’ relevant experience
• Knowledge of financial service operations
• Technical Knowledge – product, process and KYC/AML compliance requirements knowledge.
• Proficiency in the core Business Systems.

QUALIFICATIONS

• Business related Degree
• A background in custody services is an additional advantage.

Skills

Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review