Duties:

• Play a key role in client acquisition and management of existing clients relationships consistent with the Bank’s strategy in-order to achieve desired quality business growth
• Primarily responsible for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs
• Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service
• Establish and develop various sales strategies to meet ever changing customer needs in liaison with the Marketing Team
• Maintain, acquire and reactivate customer relationships to improve deposit liability growth and mix.
• Effectively and proactively manage the cost of funds by mobilizing deposits from clients as well as developing and implementing initiatives that brings down the cost of doing business within the department.
• Conduct market research and competitor analysis within the industry and strategize on plans that will give the bank leverage and a competitive edge in the market
• Monitor and control business office income and expenditure to ensure profitability.
• Recommend the creation of viable and profitable risk assets to increase business office profitability
• Maximize account profitability and increase wallet share by cross selling other products and services to the banks’ customers
• Drive collections in customer’s account which will be used for FX and other businesses.
• Ensure proper documentation throughout the credit application and ailment process
• Prepare weekly and monthly statistics/performance reports for management use.
• Reconcile all transactions on customer’s accounts where and when necessary.
• Assist wit​h the processing of customer’s letters of credit and invisible transactions.
• Initiate and carry out recovery action on non-performing credits facilities
• Maintain a comprehensive database of the customer’s operational records including the existing and prospective customer data
• Perform other duties as assigned by the departmental head or his/her designate.

Requirements

• Education
• Minimum of Bachelor’s Degree and/or Professional Qualification in Banking related disciplines
• Proficiency in Microsoft Office Suite
• Professional qualification in Customer Relationship Management and Sales & Marketing

Experience

• At least 3 years’ experience in a similar role
• Must have experience in Sales, Personal/Business/or Retail Banking.
• Experience in Credit Analysis and administration.
• Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.