Job Purpose

Growth of IFA business to meet set annual premium targets.  The role will support Kitengela/ Machakos branches.

Key Responsibilities

• Secure new GI business through intermediaries
• Retain existing GI business as per set objectives
• Maintain excellent customer service to intermediaries and clients
• Service existing business and resolve customer complaints
• Follow up on renewals for general insurance business
• Forward proposal forms to the underwriting department
• Follow up premium collections for GI clients
• Prepare weekly and daily reports as required
• Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk
• Respond to customer and client enquiries
• Follow up on commissions and claims issues emanating from intermediaries.
• Recruitment of intermediaries as per set objectives
• Conversion of FA’s and IFA’S  in the market to ensure all are placing general insurance business
• Continuous execution of initiatives and strategies per market to ensure meeting of set objectives and reviewing them where need be.
• Training intermediaries on general insurance products and submitting training schedules to supervisors.
• Use authorised incentive scheme to bring in new business through training intermediaries on the same and marketing it.
• Creating strategic partnerships with intermediaries for maximum business support.
• Sharing of market intelligence with supervisor
• Work closely with the underwriter and branch manager and other lines of business to achieve set objectives
• Perform any other duties as may be assigned from time to time
• Delegated Authority: As per the approved delegated authority matrix

Knowledge, Experience and Qualifications required

• Bachelor’s degree in a business-related field
• Professional qualification in Insurance (DIP ACII, DIP IIK, ACII, IIK)
• 2-4  year’s relevant experience in the insurance industry