Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and accurately. We have diverse staff of seasoned professionals who are passionate about value addition to our clients. We deliver our services in a professional manner offering expertise support that amplifies a company’s potential by having a systematic process to not only offer the best talents but also other performance monitoring services.

Duties and Responsibilities

• Acquire and Secure new business through intermediaries.
• Retain Existing business as per set objectives.
• Maintain Excellent Customer Service: Provide excellent customer service to intermediaries and clients.
• Resolve Customer Complaints: Address and resolve customer complaints efficiently.
• Follow Up on Renewals: Ensure timely follow-up on renewals for general insurance business.
• Underwriting and Risk Management: Undertake initial underwriting according to set guidelines for sound risk acceptance.
• Respond to Enquiries: Respond to customer and client enquiries promptly.
• Premium Collections: Follow up on premium collections for GI clients.
• Coordination with Underwriting Department: Forward proposal forms to the underwriting department.
• Commission and Claims Issues: Follow up on commissions and claims issues with intermediaries.
• Recruitment of Intermediaries: Recruit intermediaries as per set objectives.
• Continuous Execution of Strategies: Continuously execute initiatives and strategies in the market to meet objectives.
• Training and Partnerships: Train intermediaries on general insurance products and establish strategic partnerships for business support.
• Market Intelligence: Share market intelligence with the supervisor.
• Collaboration with Other Lines of Business: Work closely with underwriters, branch managers, and other lines of business to achieve objectives.
• Reporting: Prepare weekly and daily reports as required.

Key Requirements Skills, experience and qualification

• Bachelor’s degree in a business-related field.
• 5years of relevant experience in the media company.
• Technical/ Functional Competencies
• Knowledge of media regulatory requirements.
• Sales and marketing management skills.