About the Department of Home Affairs

The Department of Home Affairs is a central policy agency, providing coordinated strategy and policy leadership for Australia’s national and transport security, federal law enforcement, criminal justice, cyber security, border, immigration, multicultural affairs, emergency management and trade related functions.

Immigration Programs Division delivers the permanent migration and temporary visa programs to maximise the long-term economic and social benefits to Australia across the Skilled, Family and Resident Return visa programs, and through Temporary entry to support tourism, education and international relations.

About the position

Under direction of the Corporate Services Manager, the Corporate Services Officer performs a range of general administrative and corporate enabling duties to support the office. The position will also assist with the assessment and/or finalisation of Australian visa applications. These duties include completing appropriate verification activities to ensure the integrity of Australia’s migration program.

The key responsibilities of the position include, but are not limited to:

• Perform routine finance and general administrative duties in accordance with departmental guidelines.
• Maintain office equipment and order office consumables and supplies as needed.
• Develop and maintain relationships with internal and external stakeholders on a broad range of business functions.
• Support the visa team casework (assess, investigate, decide) for temporary and/or permanent entry to Australia by applying relevant legislation and policy to make lawful and fair decisions.
• Prepare written documentation for visa applicants, including the preparation of visa decision records and client correspondence.
• Respond to and resolve routine telephone and emails queries and refer complex enquiries and provide information by phone and in writing.
• Organise and take responsibility for own workload, work cooperatively and harmoniously to deliver services to clients in accordance with the client service charter standards and program outcomes.
• Provide general administrative support and support other roles, as required.

Qualifications/Experience

• Fluent oral and written English communication skills.
• Demonstrated administrative and client service skills.
• Strong interpersonal skills and ability to develop and maintain productive working relationships with colleagues and clients
• Proficiency in computer software applications including Microsoft Word and Excel, and the capacity to learn new systems.
• Sound organisational skills and judgement and the ability to work productively as part of a small team.
• Demonstrated analytical skills with an ability to use multiple datasets and/or interpret and apply complex legislation and apply sound judgement in all cases.