Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.

Summary

Reporting to the RegionalManager East & Central Africa, the Country Manager Tanzania is responsibledriving the Sales & commercial business plan for Kenya Airways, selling of KQ products and network within Tanzania, leading a motivated team in a bid toachieve the set sales targets, ensure a customer centric approach drivinglong-term customer loyalty and recognition and protect Kenya Airways’ marketshare and interests in the territory.

Responsibilities     

• To drive the sales and commercial action plan for Tanzania to deliver the budgeted objectives.
• To drive relevant Sales strategies to deliver revenues and market share from all channels.
• To be the principal administrator for Kenya Airways in Tanzania representing Kenya Airways on all fronts while safeguarding KQ’s interests.
• Lead a motivated team that quickly adapts to change  and taps on opportunities to deliver on set objectives
• To identify new business opportunities and take steps to implement them for new revenue streams.
• To foster relationship with all stakeholders in the country, including the Trade, TOs, airport, civil aviation, Embassies and other government authorities
• Coordinate efforts with Ground Services team and Cargo team to deliver optimal route level financial results.
• Accountable for Customer satisfaction and experience (all segments).
• Champion innovation and change to meet customer needs and drive commercial objectives.
• Own and drive performance management by establishing clear KPIs coupled with regular performance reviews.
• Build, manage, and retain relationships with direct customers
• Steer staff development and optimal training to reach maximum levels of quality and productivity.
• Execute HR Management in line with the HR Policies and Procedures, local labour laws and CBA provisions where applicable

Job Requirements        

• Bachelor’s Degree in a relevant field from a recognized Institution.
• Minimum of 5 years airline experience in sales and marketing of which 2 must be at a senior sales level.
• Ability to lead and motivate a team.
• Strong analytical skills.
• Good negotiator and ability to influence.
• Proficiency in a foreign language will be an added advantage.
• Cost conscious.
• An entrepreneurial mindset.

Additional Details        

• High level of integrity.
• Good communicator and articulate.
• Possession of excellent problem solving, negotiating, influencing and communications skills.
• Proactive/self-starter.
• Good KQ product knowledge.