Your core responsibilities will include:

•  Sales/Operational Leadership: Provide strategic direction and leadership to the sales and operational teams, ensuring alignment with the company’s overarching goals and objectives.
•  Sales Optimization: Identify opportunities for process improvement and efficiency gains across all sales functions, from order fulfillment to inventory management.
•  Vendor and Partner Management: Cultivate and maintain strong relationships with key vendors and partners to optimize service levels, negotiate contracts, and drive operational excellence.
•  Team Development: Recruit, train, and mentor a high-performing operational team, fostering a culture of collaboration, accountability, and continuous improvement.
•  Performance Monitoring: Develop and implement metrics and key performance indicators (KPIs) to monitor the performance of operational processes and teams, and drive accountability for results.
•  Compliance and Risk Management: Ensure compliance with all relevant regulations and industry standards, and develop strategies to mitigate operational risks effectively.

We are looking for someone with:

Core requirements to perform responsibilities:

•  Work experience in a fast-growing tech startup and/or launching new products in a larger organization.
•  Strong knowledge of the eCommerce and shipping market in Africa.
•  Able to lead and scale up 10x a cross-functional team.
•  Able to build HR, Finance and Ops functions.
•  Working knowledge of data analysis and performance/operation metrics.
•  Excellent interpersonal, written and verbal communication skills.
•  High attention to detail even under pressure and tight deadlines.

Bonus points/nice to have

•  Work experience with eCommerce and/or logistics in Africa/Middle East.
•  MBA degree

Who we are:

Our mission is to empower eCommerce merchants by building the software infrastructure required for world-class shipping services. We are striving to be the global API standard for shipping services.

We show up for our mission by:

•  Starting with Why.
•  Moving fast and shipping things.
•  Assuming good intent.
•  Keeping things transparent – we are open with others and ourselves.
•  Learning fast and deep
•  Not reinventing the wheel.

We pride ourselves on:

•  Having low ego – we are humble, self aware & respectful.
•  Being empathetic and showing compassion.
•  Staying adaptable – we are innately curious and constantly learning and changing.
•  Being remarkable – we are resourceful and effective.