• To support the credit risk and monitoring functions by ensuring that all collateral related documentation, including insurance, valuations, and car tracking for secured credit facilities, are accurately maintained, monitored, and up to date in compliance with internal policies and regulatory requirements.

Key Responsibilities:

• Insurance Management
• Verify that all insurance policies for secured credit facilities (vehicles, property, etc.) are in place and meet bank requirements before disbursement.
• Ensure timely renewal of insurance policies and follow up with the business teams and insurers to avoid lapses.
• Maintain an up-to-date insurance register for all credit facilities.
• Coordinate with approved insurance providers and ensure claims processes are wellhandled where applicable.
• Track and report non-compliance or gaps in insurance coverage.
• Review and file insurance certificates, policy documents, and endorsements.
• Liaise with insurance companies and brokers to verify policies and claims processes.
• Coordinate with Relationship Managers to follow up on insurance requirements.
• Assist in initiating and tracking insurance claims on behalf of the bank in case of asset damage or loss.
• Ensure timely submission of claims and follow up with insurers until settlement.
• Conduct due diligence and performance reviews of insurance companies and brokers.
• Prepare regular reports on insurance coverage status and exceptions for management.
• Valuations Coordination
• Coordinate with approved external valuers to ensure timely and accurate valuation of collateral (e.g., land, buildings, vehicles, machinery) for credit facilities.
• Review valuation reports for completeness, accuracy, and compliance with the bank’s standards and credit policies.
• Maintain a valuation register/database with up-to-date information on all collateral valuations.
• Ensure that revaluations are conducted periodically based on the bank’s policy or regulatory requirements.
• Flag significant discrepancies or value reductions to the Credit Risk or Relationship Management teams for appropriate action.
• Ensure all valuation reports are securely filed and easily retrievable for audit and regulatory review.
• Maintain and update the bank’s panel of approved valuers.
• Conduct due diligence and performance reviews of valuation firms.
• Ensure valuers adhere to ethical standards, regulatory guidelines, and the bank’s code of conduct.
• Car Tracking & Asset Monitoring
• Create and maintain a data base for all credit facilities and assigned collaterals, indicating the tracking companies and expiry dates. Ensure the start and maturity dates of the credit facilities are included – so that the bank can advise the tracking companies on expiring tracking certificates and be advised to drop the bank’s interest as and when facilities mature.
• Receive and follow up on any alerts of either disconnection, tampering, geo-fencing etc.
• Follow up with the customer, the tracking company and the debt collectors at the earliest time possible.
• Ensuring tracking companies give frequent reports on assets financed by the Bank. Receive, evaluate and query the reports submitted and initiate corrective actions, through branches, insurance companies, RMU depending on the circumstances.
• Do regular sampling of the customers tracking status, both performing, and non-performing facilities. Ensure the bank has access to all online platforms.
• Ensure equitable distribution of the tracking business amongst the various providers, to avoid concentration risk through allocation of tracking instructions on new approvals to reduce concentration.
• Maintain an up to date register/data with contacts of key persons, email addresses, online log in credentials and web addresses of all the tracking companies. Confirm that the log in credential is working.
• Continuously liaise with RMU to obtain the details/lists of untraceable assets and find out who the tracking companies are – and establish the reasons for non- traceability, and initiate action.
• From the Monthly reports availed by the tracking companies- summarize the list of all offline vehicles, establish the reasons and initiate action through the branch and customers i.e. follow up for reinstatement back to online. Cross check the tracking assets listed as expired and confirm if the loans are cleared, thereafter advise the tracking companies to drop the same from their list, if the bank no longer has interest – if expired and loan is still runningfollow up with branch and customer for reinstatement.
• Continuous monitoring of the email through which the tracking reports and alerts will be availed to the bank and be respond to the emails accordingly. Follow up and ensure all companies submit as per SLA.
• Liaison with the monitoring team on repossession of assets where tracking is tampered with.
• Issue letters authorizing crossing borders upon requests. In liaison with the monitoring team.
• Participate in the evaluation of tracking companies, for inclusion in the Bank’s panel of service providers.
• Adherence to the policies and confidentiality dictations to safeguard data and information.
• Ensure Service Level Agreement (TAT) is adhered to by the service providers.

Key Customers for this role

• Credit Analysts
• Credit Administration staff
• Remedial Department staff
• Legal Department
• Business Relationship Team
• Knowledge, Experience, Skills and competencies required for this Role

Qualifications and Experience:

• University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
• Master’s degree in a relevant field from a recognized institution is an added advantage.
• Post graduate and or Banking qualifications will be an added advantage.
• Minimum 2 years’ experience in credit administration or related banking roles.
• Familiarity with insurance processes, valuation methodologies, and GPS tracking systems.
• Strong knowledge of banking credit policies and collateral management.