Role Purpose

Reporting to the Branch Manager, the individual will be responsible for the loan processing, generating reports and initiative on improvement of service delivery.

Key Responsibilities

• Processing and appraising of loan applications.
• Preparing and submitting remittance advices to members and payroll officers upon disbursement of members’ loans and advising them on deductions to be cleared.
• Provide member support during loan applications.
• Send stop orders to individual members and organizations.
• Monitor, evaluate and report on credit limits, exposures, and portfolio characteristics of all clients to adequately provide for any expected credit losses.
• Offer members with alternative solution if they cannot qualify for the applied loan category or levels.
• Verify applicant’s employment information with the employers to confirm the authenticity and ability.
• Responsible for letters of offer execution.
• Support members and other stakeholders on general inquiries on loans.
• Handle member complaints and take appropriate action to resolve them.
• Advise members whose applications have been deferred or rejected promptly and as advised while giving the applicants reasons for rejections.
• Register all loan applications for further processing and approval.
• Assess customer loan applications and make recommendations.
• Authenticate documentation presented for all credit applications and ensure they comply with the credit policy.
• Ensure all applicants are advised on fate of applications promptly.
• Keeping the time frame for the appraisals on loans.
• Advise members on use of securities (Collateralization of high risk accounts).
• Perfection of securities.
• Engage in clearance for members exiting the Sacco.
• Ensure check off adjustments are done accurately & promptly and ensuring monthly reconciliations of the accounts.
• Generate CRB reports for loan applications, review and advise applicants as appropriate.
• Guarantor substitution and management.
• Ensure accuracy and completeness of loan application form and documents by checking and verifying the signatures of applicants and guarantors and sign & date.
• Enhance customer relations and provide excellent customer experiences in Credit operations.

Essential Skills and Key Attributes

• Proficiency in computer applications.
• Knowledge of SACCO products, services, and policies.
• Good planning, analytical and monitoring skills.
• Detailed knowledge of relevant Sacco policies, e.g., Credit, KYC, AML.
• A good understanding of the target market and growth opportunities.
• In-depth knowledge of modern Credit Management Systems & Processes.
• Excellent numerical analytical and problem-solving skills.

Qualifications and Experience

• Bachelor’s degree in business related field or equivalent from a recognized learning institution.
• Minimum section II of professional qualification in CCP (K) or CPA (K) or ACCA.
• Membership of a professional body, ICM or ICPAK is an added advantage.
• A minimum of two (2) years progressive working experience in a Sacco set up or equivalent.
• Minimum KCSE Grade C (plain).