Purpose:

To ensure and maintain a high-quality Retail Loan book by appraising and approval of Retail Clients’ applications in line with the bank’s policies, making recommendations to the approving authorities for timely decisions.

Responsibilities/Duties/Tasks

Reviewing, analyzing, and vetting credit proposals and making recommendations to the approving authorities

• Ensure requisite documentation and checks are done prior to processing of the applications
• Ensure all applications are processed within benchmarked turnaround times
• Exercise diligence, independence, and good judgement in credit decision to ensure quality Retail Credit portfolio
• Ensure the applications meet the bank policies before recommendation for approvals
• Ensure all control checks required in review of retail applications are done prior to approval or recommendation for approval.
• Employer call back for employee verification for Workplace Banking applications and other products that require this as per process
• Enforcing compliance with the bank’s credit policies in daily operations.

Tracking and communication

• Ensure proper tracking and Monitoring of manual logs in application trackers and shared folders.
• Coordinate application movement process between branches and approving authorities.

Branch support with queries

• Guiding/advising branch staff, Relationship staff and DSEs on credit appraisal requirements for the credit products.
• Participate in Training frontline staff on the loan applications process

Portfolio management activities

•  Review requests for Collateral release/substitution, partial liquidation Establishing conduct of existing facilities and obligations of the client and recommend for approval based on the request.
• Review of credit card due for renewals and recommending to the authority for approval.
• Providing feedback for bureau update files

Process Reviews and improvements

• Identifying areas of weakness and risks in credit process, policy improvements and escalation these to team leader
• Continuously review underwriting tools and recommend for improvement

Decision making and accountabilities

• Giving recommendation to the approvers on of credit facilities based on the analysis. Assessing the level of risk that a client presents to the bank and the client’s creditworthiness.
•  Recommending improvements to policy rules and processes
• Vetting and reviewing Credit applications in a timely manner.
• Coordinating the process of movement of proposals and advising credit decisions between branches, approving authorities and customers.
• Providing feedback loop for any issues noted to inform policy decisions

Person Specifications

• Bachelor’s degree plus Professional qualification
• At least 4 to 6 years of work experience
• Knowledge of Retail Banking products
• Excellent communication and interpersonal skills
• Advanced financial risk analysis skills
• Credit risk management skills
• Excellent problem solving and decision-making skills