Job Purpose/Mission

To review all loan request that come in daily, assessing customers financial status and willingness and evaluating their creditworthiness and risk.

Responsibilities: –

• Support the CF team on collecting accurate customer information. By checking KYC is correctly filled, original ID is captured, Current Customer Photo, Customers house photo.
• Analysis Customer financial status by checking their Mpesa/bank statement and advising on the loans they can qualify.
• Assessing customer financial and personal details about the ability to repay the acquired loan using the NAM tool.
• Taking the customer through the current payments terms again and giving them the terms and conditions governing the acquired loan.
• Communicate the assessment results to the applicants and sales team.
• Ensure all applied customers are assessed within 30mins.
• Solving customer Assessment cases created by the Customer care team.
• 100% Adherence to shift schedule to support commercial team.
• Payoff off the customer cleared accounts.
• Crediting all CRC payments daily.

Knowledge and skills

Experience:

• Customer relationship management
• Previous experience of assessment from a reputable institution dealing with loans.
• Team player, Flexible, eager to learn and problem-solving individual.
• Computer Literacy, good working skills on Microsoft excel.
• Self-starter with a passion for Mysol and its mission to plug in the world.

Qualifications:

• Holder of bachelor’s degree in business administration or any other related field
• 1-year Previous experience in customer assessment, preferably Microfinance Institution.

Language(s):

• English
• Kiswahili
• 1 local language is an added advantage.

Technology:

• Experience in technology required for the role.