Key Responsibilities

Loan Recovery and Collections

• Ensure prompt collection of all monies due to the Sacco, including monthly deposits, shares, children’s account contributions, loan repayments, and interest recoveries.
• Institute recovery measures for delinquent loans and facilitate the realization of available guarantees and securities.
• Coordinate with debt collectors and monitor the performance of accounts under recovery.
• Negotiate payment arrangements and repayment plans with members who have delinquent loans.
• Prepare and issue notices to guarantors of delinquent loans.
• Conduct regular follow-up on non-performing and at-risk accounts to prevent loan deterioration.
• Undertake field visits to members in default as part of recovery efforts.
• Liaise with the Cooperative Tribunal on matters relating to delinquent loans.

Credit Reporting and Administration

• Prepare and submit credit reports, including monthly loan reports, loans and shares listings, and defaulters’ reports.
• Ensure timely collection and reconciliation of remittances from corporate organizations.
• Prepare and issue Credit Reference Bureau (CRB) notification letters to members.
• Conduct regular CRB pre-listing and listing of delinquent accounts in compliance with applicable regulations.

Standing Order Administration

• Receive, verify, and process internal standing orders.
• Follow up on bounced standing orders and initiate corrective action.
• Review and update standing order records in the system as necessary.

Customer Service

• Provide financial advisory services and educate members on savings, responsible borrowing, and prompt loan repayment.
• Ensure efficient flow of information to and from members and other stakeholders.
• Respond to routine inquiries received via phone calls, emails, and other communication channels within agreed turnaround times.
• Escalate and direct member queries to relevant officers and ensure timely feedback.
• Promote and uphold the Sacco’s core values of Authenticity, Disruption, Presence and Progression.

Qualifications and Experience

• Bachelor’s degree in Commerce, Business Administration, Finance, or a related field.
• Relevant professional qualifications will be an added advantage.
• Minimum of two (2) years’ experience in the financial sector, preferably within a Sacco environment.
• At least one (1) year of experience in debt collection and loan recoveries.

Key Competencies

• Excellent negotiation, interpersonal, and communication skills.
• Strong analytical, planning, and monitoring abilities.
• Ability to work effectively under pressure and meet strict targets and deadlines.
• Proficiency in computer applications and credit management systems.
• Self-driven, proactive, and results-oriented.
• High levels of integrity, professionalism, and customer focus.