Job Summary:

Our client is seeking to hire a detail-oriented and proactive credit controller to manage the timely collection of debts, ensuring that cash collection targets and debtor days are met. This role involves handling collections from insurance companies, corporate clients, and individual customers as per their due dates. You will be responsible for dispatching monthly account statements and reports, enforcing the company’s credit policies, and managing client disputes and payment plans.

Key Responsibilities:

• Timely Collections: Ensure payments from insurance, corporate, and individual credit customers are collected when due, with a focus on maintaining outstanding balances within 3 months.
• Reporting: Dispatch monthly account statements and provide comprehensive collection target reports and weekly status updates. Deliver detailed explanations for any shortfalls in the prior month’s collection targets.
• Credit Management: Strictly enforce the company’s credit policies, negotiate payment plans, and handle queries or disputes related to client bills. Advise management on credit offerings and assist in setting up a robust credit control system.
• Customer Relations: Maintain regular contact with customers to manage outstanding debts and enforce the company’s credit period policies. Collaborate with the marketing department to resolve credit issues efficiently and monitor changes in payment patterns to prevent debt accumulation.
• Account Reconciliation: Actively facilitate the reconciliation process for insurance and corporate accounts, identifying amounts to be collected and potential bad debts. Ensure reconciliations are completed and signed off within 30 days.
• Compliance: Ensure all claim transactions align with the company’s policies and oversee the claims department to adhere to standard operating procedures.
• Leadership and oversight: Supervise the claims and cashier teams, manage day-to-day operations, monitor performance, facilitate communication, and identify training needs to support professional growth.
• Receipt Management: Accurately post all collections in the finance system and ensure up-to-date reporting on all revenue, credit status, and debt analysis.

Requirements

• A degree in accounting or a diploma with CPA K Part/Sec 1.
• At least 2 years of relevant experience, preferably in a hospital setting.
• Strong work ethic, proficiency in Excel and Word, and experience with automated accounting systems.
• Excellent communication skills in both English and Kiswahili.
• Ability to multitask, prioritize, and work independently with sound judgment.