JOB PURPOSE

The credit officer will safeguard the hospital cash flow by ensuring full and timely collection of the target set outstanding amounts supported by periodic reconciliations and sign offs. She/he will assist the billing team in ensuring insurance guidelines and communications are disseminated timely and enforced…

MAIN DUTIES AND RESPONSIBILITIES

• Establish debtor follow-up and recovery mechanism to reduce bad debts.
• Follow up for timely payment of all due amount as per the SLA to preserve the cash flow position of the hospital.
• Confirm and communicate all dispatches and statements to insurances every month.
• Resolve and escalate all unpaid bills above the hospital’s threshold with timely advice on market trends and resolutions.
• Engage all debtors for periodical reconciliation and sign offs.
• Share possible rejection report monthly for provision and follow-up on disputed claims.
• Share final rejection report with clear reasons per account.
• Ensure timely update of schemes, plans and updates.
• Continuous sensitization of the billing and claim vetting teams on insurance feedbacks and requirements.
• Follow up on self-pay debtors payment as per guarantee.
• Monthly reconciliation for all general ledgers relating to account receivable.
• Ensure timely allocation of payment received.

MINIMUM REQUIREMENTS/ QUALIFICATIONS

• Degree in Business related field.
• CPA finalist.
• Proficiency in MS Office Suite (Excel, Word, and PowerPoint).
• At least 5 years working experience with at least 2 years in busy hospital set-up.
• Insurance training will be an added advantage.

KEY JOB REQUIREMENTS

• Honesty, transparency, and integrity
• Excellent customer service skills.
• Effective communication skills – listening, oral and written.
• Good interpersonal skills and a team player.
• Ability to work under pressure with minimum supervision.
• Analytical and decision-making skills.
• Report writing and presentation skills.
• Desire for personal development, improvement, and learning.