What You’ll Do

• Follow up on overdue accounts and negotiate repayment arrangements
• Maintain accurate records of collection activities
• Resolve payment issues and disputes professionally
• Work closely with internal teams to meet recovery targets
• Monitor collection performance and provide regular recovery updates

What We are Looking For

• 2-3 years proven experience in debt collection, credit control, customer service, or a related role
• Experience working within microfinance institutions, money lending companies, SACCOs, fintech lenders, or collections environments is a strong advantage
• Strong communication and negotiation skills
• Ability to handle sensitive situations professionally
• Results-driven with a strong ability to meet collection targets
• Good analytical and reporting skills