​​​JOB SUMMARY

• The successful candidate will be expected to ensure a provision of quality and efficient services to our customers and to safeguard the Hospital revenue collection on the bills incurred by the clients, resolving all issues raised internally and externally about the outstanding bills and to ensure patients discharge process and clearance are done properly.

KEY RESPONSIBILITIES

• Compile and update the statement of accounts for insurance companies
• Dispatch of claims and negotiation and collection of payment
• Ageing reports/Budgeting and Forecasting
• Ensure compliance with legal regulations, hospital policies, and ethical standards in credit control activities
• Update the operating system with payment and allocate them to corresponding invoices
• Oversee the issuance of accurate invoices promptly
• Engage debtors for periodic reconciliation and sign offs
• Follow up on overdue invoices and payments and implement company collections procedures as necessary
• Resolve Billing queries from patients, insurance companies and colleagues professionally
• Implement strategies for efficient collections from insurance companies and other healthcare payers
• Follow standard operating procedures and work procedures
• Prepare regular reports on the status of credit and collections
• Liaise with case management and Billing Department to resolve claim Disputes
• Collect cheques and remittance advices for online payment from insurance companies

QUALIFICATIONS

• Bachelor’s degree in Finance /Accounting option
• CPA 11 or equivalent
• A minimum of 2 years’ experience in Hospitals Credit Control
• Formal training in customer care or equivalent demonstrated.

JOB SKILLS

• Excellent communication skills
• To be thorough and pay attention to detail
• Excellent Customer Service Skills, Team player
• Commitment, Confidence and Persistence