Job Purpose

• To ensure timely collection of outstanding debts, manage customer accounts, and support efficient credit control processes while collaborating with internal teams to improve cash flow and resolve account issues.

The successful candidate must demonstrate proven experience in:

• Debt collection and recovery of overdue accounts
• Credit control and accounts receivable management
• Customer account reconciliation and statement management
• Debtor ageing analysis and collection reporting
• Customer dispute resolution and query management
• Order-to-cash process management
• SAP customer account management and reporting
• Strong negotiation and stakeholder management skills
• Working closely with Sales, Finance, Logistics, and Customer Service teams to drive collections and resolve account issues

Minimum Requirements

• Bachelor’s Degree in Finance, Accounting, Business, Commerce, or a related field
• Minimum 5 years’ relevant experience in Credit Control, Collections, Accounts Receivable, or Customer Credit Management within FMCG or manufacturing sector with a large customer base.
• Strong SAP proficiency
• Excellent analytical, communication, and problem-solving skills