Key Accountabilities

• Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention
• Making follow ups on debts in order to meet the set weekly, monthly and year to date collection targets.
• Reconciling accounts that have been escalated from the AR team
• Monitoring debtor balances to ensure a reduction in DSO
• Ensuring credit and collection policies and procedures are followed within the company
• Liaising with customers, as well as internal personnel including the sales team
• Generating list of non-payers for stop order on services.
• Liaising with external debt collection agencies to chase after difficult debtors
• Recommending listing of bad debts with Credit Reference Bureau, and the delisting of payers
• Acknowledging receipt of customer debt related complaints and attending to the same
• Attending to customer inquiry calls and queries.
• Reconciliation of disputed invoices.
• Reconciliation of customer accounts so as to maintain an up to date ledger.
• Ensuring credit policy is followed by all account holders

SKILLS, COMPETENCIES, QUALIFICATIONS, EDUCATION AND EXPERIENCE

• Holder of BCom, Finance or Business related
• Degree as well as CPA
• Minimum experience of 5 years in Credit
• Control / Accounts Receivables environment
• Outstanding attention to detail with an ability to reconcile complex accounts
• Accurate, efficient and organised with the ability to prioritise tasks as needed
• Knowledge and experience of Microsoft Office and accountancy software
• Ability to maintain strong relationships with external clients and internal colleagues
• Professional, confident and diplomatic when liaising with others
• Multi-tasker who works effectively and efficiently under pressure and meets deadlines
• Self-driven and Results Oriented
• Good numeracy skills.
• Confidence and the ability to place pressure tactfully on individuals and companies who owe money
• Excellent communication skills
• High integrity with ability to maintain strict confidentiality Good planning skills
• Very strong interpersonal skills
• Must be of a highly persuasive, positive nature