Job Summary

Securex Agencies (K) Limited is seeking to recruit a Credit Controller in our Nairobi Branch. He/She will be responsible in ensuring that revenue and credit owed to the company is paid in a timely and accurate manner.

Duties and Responsibilities

• Collection of cheques as per your allocated list.
• Timely Dispatch of invoices and statements at the beginning of the month.
• Responsible for proper accounting for cheques and cash collected plus preparing a daily report for then client
• Sorting out client’s invoices, statements and credit notes and putting them in envelops for posting and delivery.
• Prepare daily collection plan and hand over daily collection report the following morning.
• Following-up on client payment date through telephone calls or visitation.
• Reconciliation of client accounts in cases of dispute.
• Follow-up on clients who are unable to pay and take relevant action plus collection of outstanding dues.
• Communicating any clients’ complaints and instructions to the office.
• Follow-up on customers who have issued bouncing cheques.
• Ensure aging balances does not move categories towards 180days.
• Ensure reduction in customer complain related receipt of invoice.
• Timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure
• Proactively act and follow up on assigned customer requests / complaints to closure and keep customers updated on the status.
• Plan course of action to recover outstanding payments
• Locate and contact clients to inquire of their payment status

Minimum Requirements and Competencies

• Bachelor’s degree in finance, accounting, or mathematics, CPA Finalist
• A minimum 5 years’ experience in Collections and credit control role.
• Excellent analytical skills, strong IT skills and a good communicator with excellent interpersonal skills.
• Good interpersonal and people management skills.
• Ability to follow processes and procedure accurately.
• Ability to meet tight deadlines.