DESCRIPTION

The Credit Officer is responsible for collecting, verifying, and reconciling Shared Health Allocations (SHA) and other health insurance payments. The role ensures accurate billing, timely claim follow-ups, and proper documentation to support efficient revenue collection within the hospital

RESPONSIBILITIES

• Maintaining accurate and up to date customer details and account records
• Working with minimum supervision on collection of overdue accounts, handing disputed accounts and negotiating to bring payment up to date in line with the contract terms
• Using initiative and imagination to achieve targeted results while promoting customer goodwill.
• Making adjustments, handling queries and resolving problems within the Hospital guidelines and policies.
• Anticipating developments and identifying accounts that will require special attention.
• Undertaking account reconciliations and compiling documentation for follow up of difficult payers.
• Obtaining sufficient information to assess the credit worthiness of new and existing customers.
• Answering queries and enquiries from customers within your section of accounts.
• Ensuring that payments are correctly allocated to the appropriate account and against the appropriate invoices
• Checking reminder letters for accuracy and appropriateness before sending.
• Be aware of duties performed by other team members to enable adequate cover to be provided at all times during holiday or absence.
• Maintaining accurate individual measurement and performance statistics.

QUALIFICATIONS

• Bachelor’s Degree in Business Management Finance/Accounting  CPA( K)
• At least 1–2 years of experience in hospital billing, insurance processing and or cash.
• Experience dealing with SHA insurance claims.
• Strong analytical and reconciliation skills.
• Result Oriented
• Team Work