Wasoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services that were previously unavailable.

Job Overview

As the Credit Operations Lead, will be responsible for overseeing and managing the day-to-day operations of the credit department, focusing on efficient credit assessment, recovery strategies, and team management. will lead a team of ground and tele collection agents, develop credit policies, and ensure compliance with regulatory standards.

Key Responsibilities

• Oversee daily credit operations, ensuring efficient processing of credit applications and adherence to policies.
• Develop and execute action plans for effective credit recovery and minimizing bad debt.
• Make informed decisions on credit approvals and credit limits based on risk evaluations.
• Develop and train collection agents to enhance their skills and improve debt recovery outcomes.
• Develop, review, and update credit policies and procedures.
• Conduct periodic market visits to audit collection agents’ performance and ensure adherence to collection policies.

Requirements

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Proven experience (3-4 years) in credit operations, credit risk assessment, or a related field.
• Strong understanding of credit analysis techniques, financial statements, and credit scoring models.
• Excellent leadership, communication, and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Working Conditions

• Typically works in an office environment, but may require travel for market visits.
• May involve occasional overtime to meet deadlines or address operational needs