Key Responsibilities

• Deliver exceptional customer service by greeting, assisting, and responding promptly to customer inquiries across all channels.
• Resolve customer complaints and issues with empathy, patience, and timely follow-up, escalating when necessary.
• Maintain operational excellence, ensuring a clean, organized environment and accurate transaction processing.
• Collaborate effectively with team members and other departments to achieve shared goals and improve customer experience.
• Gather customer insights through calls and interactions, providing feedback to management to drive service improvements.
• Support sales initiatives and provide the “voice of the customer” in meetings, tracking customer interactions and trends.

Qualifications & Skills

• College Diploma or equivalent in a relevant field.
• Proven experience in a customer-facing role (retail, hospitality, call center, etc.).
• Excellent verbal and written communication skills.
• A patient, empathetic, and positive attitude.
• Basic computer literacy and comfort with learning new systems.
• Proficiency in Excel and PowerPoint.
• Strong problem-solving, and interpersonal skills.