Job Specifications
Duties and responsibilities will entail:

• Receiving and channelling incoming calls to the respective destinations;
• Booking  outgoing  calls  and  facilitate conversations between callers and receivers;
• Carrying out routine testing of exchange lines and switchboard facilities;
• Ensuring that defective equipment is repaired accordingly;
• Maintaining records of telephone equipment and peripherals;
• Updating the calls register by recording the necessary details of calls;
• Peruse the visitors’ identification documents to ascertain correctness;
• Answering visitors’ questions politely and amicably; and directing visitors to the respective destinations;
• Maintaining a register on all complaints raised by customers / visitors;
• Operating switch-board;
• Answering and directing telephone calls; and
• Providing good customer care service.

Person Specifications
For appointment to this grade a candidate must have:

• Minimum KCSE C-(minus) or its equivalent;
• Certificate  in  Telephone Operation, Reception and Front Office or its equivalent from a recognized institution and
• Proficiency in computer application skills.