Qualification: BA/BSc/HND.
Experience: At least 1 year in customer service under an ecommerce process.

Job Description:

• iSON Xperiences Kenya is looking for motivated and experienced E-commerce Customer Care Executives to join our team in Westlands. The successful candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless customer experience for our ecommerce clients.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Resolve customer complaints, escalate issues when necessary, and ensure follow-ups to confirm resolution.
• Provide detailed product information and assist customers with their orders, returns, and exchanges.
• Track and manage customer orders through the entire process, ensuring on-time delivery and satisfaction.
• Collaborate with other teams to provide comprehensive customer support.

Required Qualifications and Skills:

• Bachelor’s degree in Commerce, Business Administration, or related fields.
• At least 1 year of experience in customer service, specifically within an ecommerce account.
• Strong communication and problem-solving skills.
• Ability to handle multiple customer inquiries simultaneously.
• Proficiency in Microsoft Office Suite.

Preferred Qualifications:

• Experience working with ecommerce platforms.
• Knowledge of order management systems and customer service software.

Work Conditions:

• Flexible to work extra hours to meet business needs.
• To reside within reasonable travel distance to the office as defined by the Company; to facilitate ease of transport arrangements, preferably within 10KM radius of Waiyaki Way.