Job Description:

• Assist with maintaining the onboarding trackers (CLM/ Overall Client Training/New & Sensitive Client Group/TTS Contracts)
• Send  welcome packs and  emails.
• Post new and sensitive clients daily in the New & Sensitive Client Group
• Call new clients after first collection.
• Conduct first collection survey 2 weeks after first collection.
• Support in physical or online induction training for new clients.
• Help process and track client requests for compost, gate signs, bins, certificates, and other related items.
• Assist in receiving and responding to queries from clients through Whatsapp.
• Support customer satisfaction surveys, courtesy calls, and client visits.
• Download calls report and call back missed calls from the previous day.
• Support outbound communication via calls or emails to communicate information to clients.
• Assist in communicating Delays and Missed Collections daily.
• Ensure all queries raised are logged in trackers where appropriate (Complaint tracker).
• Assist in outdoor events when requested.
• Handle assigned client accounts and act as the client\’s account manager.
• Support in maintaining Contract Database: Ensure all client contracts are filed
• Support the monitoring and reporting of service delivery issues and client concerns.
• Help with receiving, acknowledging, and logging in termination requests on cancelled contracts whatsapp group and sheet.
• Take on additional tasks and projects that contribute to personal learning and team objectives as requested.

Minimum Qualifications:

• Degree or Diploma in business studies, communication, public relations or relevant field
• Previous customer care experience is a plus