REF: CCO/27

Purpose

The position is responsible for providing professional and efficient front office services to uphold corporate image and facilitate seamless operations of the Authority

Job specifications

Duties and responsibilities will entail:

• Managing incoming and outgoing calls and route to appropriate persons; ii) Directing enquiries from external stakeholders to relevant employees;
• Managing guests in a professional manner;
• Managing internal stakeholders;
• Monitoring flow of visitors for security controls;
• Maintaining the appointment diary either manually or electronically;
• Maintaining the facilities booking system i.e. booking of boardrooms and meeting rooms;
• Scheduling appointments for internal and external stakeholders;
• Maintaining call records and expenditure for monitoring purposes;
• Implementing Quality Management System standards and continuously identifying and managing risks; and

Person specification

• Bachelor’s degree in relevant field from a recognized institution Certificate in Computer Proficiency
• Meets the requirements of chapter six of the Constitution.

Competencies and skills

• Good communication skills
• Good organization and inter personal skills Ethical and integrity
• Team player